Return and Exchange Policy

Return and Exchange Policy:

Hey there, fabulous Gin and Chai family! We’re so glad you chose to shop with us, and we hope you’re head over heels with your new finds! But if something isn’t quite right, don’t fret—we’re here to help make it right. Here’s how our exchange process works:

  • We’re happy to exchange items within 14 days from when you first fell in love with them on receiving. - To keep the love going, please make sure the item is in its original condition—think unworn, unwashed, and with all tags still attached.
  • Here’s What to Do Next - Reach out to our friendly Customer Service team at [gin.chai24@gmail.com] or give us a ring at [+91 – 9266141683].
  • Share your order number, let us know which item you’d like to swap, and tell us a bit about why you’re looking for a change.
  • Shipping Your Exchange: - Once we’ve given the thumbs up, we will arrange for a reverse pick up Just ensure to pack up the item with care in its original packaging, include a copy of your receipt or order confirmation, and send it our way.
  • What happens next?: We’ll work our magic and process your exchange within 7-10 business days after we receive your returned item. - You’ll get a warm, fuzzy email from us letting you know your new item is on its way.
  • What Can You Exchange For? - You can swap for a different size, color, or even a completely different product of equal - If you’ve got your eye on something a little pricier, no worries—just cover the difference and we’ll take care of the rest.
  • Shipping Costs: - We’ll cover shipping for all exchanges within 14 days from date of delivery.
  • Just a heads-up: We do not exchange items on sale and an item can be placed for an exchange request only once.


Return Policy: - At the moment, we’re all about the love of exchanges! While returns aren’t in our playbook right now, we’re here to help you find the perfect fit with an exchange. Think of it as our way of keeping things simple and sweet!

Cancellation Policy: - Got cold feet? If you need to cancel your order, let us know within 24 hours of placing it. After that, no cancellations will be accepted and your order will be on its way to you, and we won’t be able to stop the fashion parade. So, if you’re having second thoughts, let us know within 24 hours!